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Key Stage One   Please use the information below to help manage your subscription with Clickteaching and find answers to any queries that you might have about your account and our services.

If you cannot find the information that you need then please contact us so that we can help further. We will always try and reply within 24 hours. Please double check your spam/junk folder if our reply has not reached your Inbox.

Resources Help - How to join
link How do I subscribe
To access our resource libraries and download our teaching files you will need to subscribe and make a payment through WorldPay. Click on the sign up button at the top of any page and follow the payment links through WorldPay. Your payment is 100% secure and protected. Once the payment has been successfully completed, you will be asked to select a user name and password to access Clickteaching. This process normally takes only a few minutes to complete and once the account has been set-up you get instant access to the resource libraries and can start downloading our teaching files.

Please note that the subscription section of our site is hosted securely on www.clickteaching.co.uk and not www.clickteaching.com. You will be directed to the correct location when you click the login button. You will see a green padlock in your Internet browser so that you know your personal details and downloads are kept safe and secure.

link Can I choose my own user name?
When you sign up for a Clickteaching account, WorldPay will provide you with their user name and password. This cannot be used to access the resources on Clickteaching. The user name and password supplied to you by WorldPay is for accessing and updating your payment details. Once you have made your card payment, you can click through to our login selection page from where you can choose your own user name and password to access Clickteaching. Please remember that all user names and passwords are case sensitive so you must use any capitals selected for your login otherwise you will be denied access.

link What is FuturePay?
When you purchase a single user subscription with auto-renew, you are allocated a FuturePay account on WorldPay. This means that your credit or debit card will be charged automatically for subsequent subscription payments. You have the option to cancel this agreement at any time and still access the teaching files until your account expires. Please visit this page of the help section to find out how to cancel your account.

link What happens if there is a problem?
All subscriptions are carefully monitored and if you fail to complete the set-up process a member of the Clickteaching team will contact you with further advice about how to proceed to complete the sign-up for your account.

link Can I get a refund?
You may cancel and receive a full refund of your subscription within fourteen days of your payment as long as you have not downloaded any of our teaching resources files (Word Documents [DOC], Portable Document Files [PDF], Microsoft PowerPoints [PPS, PPT] and Zip files [ZIP, WINRAR] from the secure member's section during the 14 days period. You need to specify in a cancellation email to support@clickteaching.com that you are cancelling within fourteen days of your payment and have not downloaded any of our teaching resources files in order for the refund to be processed. Any other refunds beyond the fourteen day period are at the discretion of the management.

link Still having problems? Please use one of the options below

 Send an email to: support@clickteaching.com

by letter Send a letter to: Clickteaching 27 Old Gloucester Street London WC1N 3AX

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