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Help and Support : Subscribing
 How do I subscribe
To access our resource libraries you need to subscribe and make a payment through WorldPay. Once the payment has been successfully completed you will be asked to set up a user name and password to access Clickteaching. This process normally takes up to five minutes to complete, and once the account has been set-up you get instant access to the resource libraries.
Can I choose my own user name?
When you sign up for a Clickteaching account, WorldPay will provide you with their user name and password. This cannot be used to access the resources on Clickteaching. The user name and password supplied to you by WorldPay is for accessing and updating your payment details. Once you have made your credit card payment, you will see a form from where you can choose your own user name and password to access Clickteaching. Please remember that all user names and passwords are case sensitive.
What is FuturePay?
When you subscribe to Clickteaching, you are allocated a FuturePay account on WorldPay. This means that your credit or debit card will be charged automatically for your subscription payment. You have the option to cancel this agreement at any time. If you wish to do so, please log into the WorldPay customer page and enter the user name and password that was supplied to you at the time of signing up. Alternatively, please contact Clickteaching with your account details and we can cancel the FuturePay agreement for you.
What happens if there is a problem?
All subscriptions are carefully monitored, and if you fail to complete the set-up process a member of the Clickteaching team will contact you.
Can I get a refund?
You may cancel and receive a full refund of your subscription within seven days of your payment as long as you have not logged into the member's section during this period. You need to specify in a cancellation email to info@clickteaching.com that you are cancelling within seven days of your payment and have not logged into your account in order for the refund to be processed. Any other refunds beyond the seven day period are at the discretion of the management.
Still having problems? Please use one of the options below
 Send an email to: help@clickteaching.com
Please ensure that you include your username, full name and contact email address. Support queries are usually replied to within 24 hours.
 Send a letter to: Clickteaching 27 Old Gloucester Street London WC1N 3AX
Please ensure that you include your username, full name and contact email address.
This is a postal address only. There is no facility to deal directly with customers at this address.
 Send a fax to: 0203 0041356
Please ensure that you include your username, full name and contact email address.
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