Do you have resources in other formats?
Most or our resource libraries present the resources in multiple file formats. On the right-hand side of the resource listing you will see the available download options for each resource file. Choose the format you require by clicking on the icon (formats include: Adobe Acrobat, Microsoft Word, Microsoft PowerPoint, Microsoft Excel and Macromedia Flash).

 How long will it take?
Next to the title of each resource is an indication of the file size. The bigger the file size the longer it takes to download. Due to the nature of the internet download times can be quicker or slower at different times of the day.

 How big are the files?
Many of our resources are under 100kb in size and should take less than half a minute to download. We have used a compression program [a zip file] for some of our larger resources to help with the speed of downloading.

 What type of file will I get?
Most of our resources are presented in Adobe Acrobat (pdf). We have chosen this type of file because it can be read across all computer platforms. It enables our resources to be viewed and used by everybody. However, some of our resources for reasons of usability are presented in other formats. The type of file is listed next to the name of the resource. Please check that you have the correct program before downloading.

 It seems to be taking ages to load?
Sometimes the web seems to slow down. This is due to the number of users connected to our site and the path that the data has to take between Clickteaching and your ISP. Unfortunately, sometimes routes between websites and your computer become blocked and the information takes longer to arrive. Under these circumstances it is better to wait a few seconds to see if the situation improves rather than click on the stop or refresh button. All resources should open in a new window so that you can continue browsing whilst waiting for the resource to download.

 There seems to be pieces missing on the page?
If you are downloading resources using Acrobat Reader, you might experience some occasions when it appears that parts of the resource are missing. Acrobat reader will report that the page is done in the bottom left hand corner of the window when it is still downloading other elements in the background. If some parts of the page are missing then you need to click the refresh button or reload the entire page to bring up the missing parts. If you continue to have problems then try saving the file to your hard drive.

 The Microsoft Word files will not open.
If you cannot open and view the resources in Microsoft Word then try saving the files to your hard drive. Right-click on the icon for Microsoft Word and choose the option to 'save target as'. From here select a location on your hard drive to save the file and then click ok. You will then be able to browse to where the file has been saved and double click on the file to access the resource.

 Still having problems? Please use one of the options below

 Send an email to: help@clickteaching.com
Please ensure that you include your username, full name and contact email address. Support queries are usually replied to within 24 hours.

 Send a letter to: Clickteaching 27 Old Gloucester Street London WC1N 3AX
Please ensure that you include your username, full name and contact email address.
This is a postal address only. There is no facility to deal directly with customers at this address.

 Send a fax to: 0203 0041356
Please ensure that you include your username, full name and contact email address.


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